To our valued clients and patients,

As the flow of information about COVID-19 (coronavirus) comes in, we wanted to let you know that the health and safety of our clients, patients, staff and community is our highest priority.  We are committed to keeping our clinic open so that we can continue providing the same high standard of care and service that you’ve come to expect.  A safe and healthy environment is the backbone of public health, and to preserve this, we are implementing the following procedures at Spring Valley Veterinary Clinic:

-     It’s essential that anyone displaying symptoms of COVID-19 (fever, cough, shortness of breath), or anyone who has traveled internationally, or to areas in the US that have a high rate of infection in the last 14 days, call the clinic from our parking lot to announce your arrival.  We have a plan in place to ensure that your pet receives the care it needs; this can include having a staff member meet you at your car to bring the pet into the clinic.

-    If you are bringing your pet in its carrier, please make sure the carrier has been thoroughly cleaned with a 70% (or higher) alcohol solution.  Please do the same for collars and leashes.  We have hand sanitizer at the reception desk, and we encourage you to use it.

-   Practicing “social distancing” will also play an important role in preventing the spread of the virus; maintaining a distance of 6 feet from others, and avoiding shaking hands is also recommended.

If you are having difficulty coming in to the clinic to pick up your pet’s medications and food, please contact us at (847) 891-3986.  We have home delivery options so that your pet’s health and nutritional needs will be met without lapse.

Thank you for your understanding and please do not hesitate to call us with any questions.  We’re here for you, your pets and the communities in which we live.  We will continue to keep you informed as new information becomes available.

Update:

As the COVID-19 pandemic situation changes, we wanted to reach out to thank all of our clients for their patience and understanding during this challenging time. We also would like to remind you of our protocols with your pet's appointment in mind.

We are still seeing patients who are in need of vaccines, as well as patients who need more urgent care.  At this time, we are not accepting appointments for non-essential services like nail trims. Our goal is to keep you, your pets, our staff and our community safe and healthy, so we've implemented the following protocols:

When you arrive, please call the clinic from your car at (847) 891-3986. A receptionist will have you speak with a tech to gather any additional information about the nature of your pet's visit.  When prompted, please meet the tech at our front door to hand your pet off, and you'll wait in your car while we perform treatments, exams, vaccines and the like.  A doctor will call you after the appointment, if necessary, to discuss findings.  The reception staff can take payment over the phone with a credit card, or you can pay with a check or cash.

The same protocol will apply for food/medication pickup; call us when you arrive, we'll take payment over the phone and bring your pet's medications and/or food to your vehicle. It's helpful to have the trunk of your car open for us to place them in. We also have a convenient home delivery option for both food and medication through our web store.  We can help you get set up with an account if you need us to.

Thank you again for your continued support and patience. 

The Staff of Spring Valley Veterinary Clinic 

Spring Valley Veterinary Clinic in Schaumburg, IL is a full service companion animal hospital. It is our commitment to provide quality veterinary care throughout the life of your pet. Our services and facilities are designed to assist in routine preventive care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical and surgical care as necessary during his or her lifetime. We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet's health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet owner. Thank you for taking the time to read about our veterinary practice and the services we offer. We welcome your comments and suggestions.  Please contact us at (847) 891-3986 for all your pet health care needs.